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| 1.
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What
exactly is a "Data Center"? |
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"Data Center" (in Information Technology terms)
is a facility that hosts, manages, secures,
processes, and exchanges digital data and
information. TCC Technology's (TCCT) data
centers are specially designed to provide
the most optimum environment for your hosted
servers and applications.
We can give you highly available amounts of
electrical power, stable temperature, networking
and physical security, and high-speed internet
connectivity because all systems have dual
sources. This avoids any single point of failure
by always having a backup system available.
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| 2. |
What
are TCCT's core business offerings? |
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TCCT has 3 primary services available:
Colocation Services: Colocation is
basically outsourcing the physical hosting
of your server to specialists. Why would you
want to outsource your server hosting? You
may not have the physical space for your server,
or electrical power outages may cause frequent
downtime. Our data centers' primary objectives
are to ensure your servers are continuously
running and operate in the way they are expected
to.
Managed Services: TCCT Technology offers
you more than simply placing your servers
in our facilities. Our engineers monitor hosted
systems 24 hrs, 7 days a week. Managed Services
allow you to utilize our system and technical
engineers as your "eyes and ears" of your
hosted systems. You can delegate administrative
tasks, resource and systems availability monitoring,
and data backups - all from the convenience
of your office.
Disaster Recovery Center (DRC) Services:
Our DRC solutions act as your "backup second
site" when unforeseen emergencies happen and
you can no longer operate from your business
site. TCCT's DRC services give you:
"Hosting areas" - where your backup servers
can continue to run key business applications
"Working areas" - where your employees move
into and continue to work with access to usual
office automation equipment.
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Location:
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| 3.
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How
many data center sites does TCC Technology
have and where are they located?
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TCCT has two data centers:
a. The Empire Tower Data Center (ETDC)
is located on the 30th Floor, Park Wing on
Empire Tower on Sathorn
Road, Bangkok.
b. The Bangna Data Center (BNDC) is
located on the 3rd Floor of the Printing Building
next to Nation Tower, Bangna-Trad
Highway (Kilometer 4.5) Bangkok
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| 4. |
What
areas are TCC Technology's data centers located
in? |
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The Empire Tower Data Center is located in
the heart of Bangkok's central business district.
Located on the intersection of Sathorn and
Narathiwat Roads, the ETDC is highly accessible
by car and public transportation of the elevated
skytrain and buslines. This accessibility
makes it convenient for customers who need
to travel to the data center often to administer
their servers.
The Bangna Data Center is located along the
Bangna-Trad highway, in the southeast of Bangkok.
The BNDC is approximately 10 minutes from
Bangkok's second airport. Its strategic location
in the city's outskirts with close accessibility
by highway has made it a popular choice for
hosting among numerous Disaster Recovery Center
(DRC) clients in Thailand.
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| 5. |
How
far apart are the two data centers? |
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Approximately 20 kilometers.
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| 6. |
Are
the two data centers linked together? |
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Yes, ETDC and BNDC are connected through high-speed
communication links.
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Parthner:
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7. |
What
partnerships does TCC Technology have? |
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We have strategic ties with a number of globally
recognized partners. Here is a list of our
partners and the expertise they bring:
| Name |
Expertise
Brought to TCCT |
| 1-Net
(Singapore) |
Data
center network design & consultancy |
| PM-B
(Singapore) |
Data
center design and construction |
| Hewlett-Packard |
Operations
management of Empire Tower Data Center
and managed services |
| Equinix
Asia Pacific |
Lists
TCCT as an Equinix Alliance Partner
making us an elite member of best-of-breed
data center providers in major cities.
Provides hosting expansion management
to TCCT through existing Equinix clients.
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| NIIT
Technologies |
Comprehensive
SAP managed services |
| Xandria
Syslink |
Monitoring
Solutions for SAP basis-related activities |
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| 8. |
What
Internet service and/or network providers
do you offer? |
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TCC Technology positions itself as "Network
Neutral" and offers choice of bandwidth and
communication links from the following Internet
Service Providers (ISPs) and Telecom providers:
Communications Authority of Thailand
(CAT)
Telephone Organization of Thailand (TOT)
True Corporation
CS Loxinfo
Pacific Internet
Advanced Datanetwork Communications
United Information Highway (UIH)
Global Crossing Services (Violin)
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Data Center Systems
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| 9.
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How
big are TCCT's data center facilities? |
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The Empire Tower site has 200 sq.m. for server
hosting and an additional 180 sq.m. for supporting
areas. The Bangna site has 600 sq.m. of hosting
areas and another 250 sq.m. of supporting
areas.
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| 10.
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What
kind of redundancy measures are in place to
prevent a single point of failure? |
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All of the critical data center elements have
more than one source. For example, there are
multiple electric power feeds that are independent
from the building. Several large sized UPS
equipment (160 kVA each) and generator sets
(460 kVA each) can sustain data center power
in the unlikely event that all electrical
substation feeds are down.
There are two dedicated separate power sources
entering customers' server racks, coupled
with a circuit breaker to prevent any electrical
short circuits to surrounding racks.
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| 11. |
What
server rack dimensions does TCCT provide? |
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Rack sizes provided are 60 cm x 90 cm x 42
U to 45U. Additionally, customers are welcome
to use any pre-existing rack equipment they
may have.
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| 12. |
How
much power supply is offered to my hosted
server? |
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The two independent
power supplies to each TCCT rack are 1 phase
A/C 220V with a total power consumption of
16 Amps. Each server rack contains 20 power
outlets.
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| 13. |
Is
there temperature monitoring in the data centers? |
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Yes, our data centers constantly maintain
temperatures at 22  C
 2
with 50% RH humidity.
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| 14. |
What
type of air-conditioning systems does the
facility use? |
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TCCT uses 3 air-cooled precision cooling units
(2 running, 1 hot-standby). These units precisely
control both temperature (maintained at 22
C
plus/minus 2 C)
and humidity (maintained at 50%RH). Airflow
is discharged from under the raised flooring
and any heat is sucked up into the ceilings
to be returned back to the cooling system.
This eliminates any "hot spots" buildup in
the data center.
TCCT's precision cooling units are also physically
separated from server areas for added security
during scheduled maintenance periods.
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Security:
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| 15. |
What
security measures are in place at the building
entrances? |
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Both data centers have security guards at
the building parking lots. All incoming vehicles
must receive a ticket and license plates are
recorded. All outgoing vehicles must return
documentation and are accounted for.
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| 16. |
Is
there a security guard that monitors persons
coming in and out of the data center? |
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Yes, TCCT's facilities have security guards
at the data center entrances, 24 hours a day,
7 days a week.
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| 17.
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What
types of access security systems are installed
in the data centers?
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TCC Technology takes access security very
seriously, especially PROACTIVE security.
In addition to security guards at our entrances
we also use:
24-Hr CCTV surveillance
with digital recording
Proximity card
access to all data center areas
Biometrics access
and to server hosting areas
In addition, we also
implement an "anti-passback" protection feature
in highly secured areas. This means that persons
entering these areas must use their proximity
card in order to be able to exit that area.
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| 18.
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What
type of biometrics access system does TCCT
use? |
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Our biometrics systems require a scan of a
person's palm, followed by PIN code input
before any access to server hosting areas.
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| 19. |
What types of fire and water protection systems
are used? |
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Very Early Smoke Detection Systems (VESDAs):
These highly sensitive detectors constantly
sample the air for traces of smoke hazards.
FM200 Fire Suppression System:
If any fire hazards must be extinguished,
the FM200 is a dry fire gas based that is
non-toxic. FM200 is not water based, so even
if it is used, server equipment will not be
damaged.
Underfloor Water Detection System:
We have installed a system under our raised
flooring that can even detect levels of moisture.
Any potential water leakage hazards can be
immediately alerted to our engineers.
Pre-action Water Sprinkler System:
Our final measure in fire protection is "pre-action"
sprinklers. "Pre-action" or "dry pipe" sprinklers
do not store water in the pipes. Water is
stored for standby only after pre-defined
heat levels have been exceeded. This prevents
any accidental leakage into data center hosting
areas.
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| 20. |
What types of networking security measures
are used?
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TCCT uses multiple-tier firewalls, intrusion
detection systems (IDS), and enterprise class
anti-virus protection to safeguard our networks
from external threats.
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| 21. |
Are
there security cameras with adequate coverage
of the data centers?
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Yes, both data centers have 24-hr CCTV coverage
of hosting areas, main entrances, and generator
set equipment. Footage is stored on both digital
recording and data tapes.
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Operations:
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| 22.
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Are
there Service Level Agreements (SLAs) for
TCCT's data centers? |
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Our data centers have not experienced any
downtime in availability since our first day
of operation on November 2002. In addition,
we offer SLAs for customers' service contracts
- the SLA percentages are set according the
customers' requirements.
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| 23. |
Does TCCT offer a Helpdesk system when customers
require technical assistance?
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Yes, the TCCT Helpdesk Hotline can be contact
at +662 670 3999 or support@tcc-technology.com.
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| 24.
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How
does the TCCT Helpdesk process the technical
issues I report? |
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Once your issue is reported, our system logs
when the issue came in, delegates the task
to the appropriate resources, and monitors
how long it takes to fix the problem. The
TCCT Helpdesk also escalates your reported
issue to senior engineers, then management,
if set timeframes have been exceeded.
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| 25. |
What types of monitoring systems are used
to manage the DC's network and physical environment?
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TCC Technology uses Hewlett-Packard's Openview
monitoring tools for network management. For
environmental monitoring, TCCT uses an IMS-4000
system. This system keeps track of temperature,
who is accessing which data center areas,
heat and water detection, and statuses of
all cooling and power equipment. Any abnormal
activity or alerts are automatically notified
via email and SMS to our network specialists.
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| 26. |
How often is the maintenance of UPS equipment,
air conditioning, and power generators performed?
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Our UPS and generators sets are regularly
maintained and tested every quarter. Our cooling
equipment is maintained on a monthly basis.
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| 27. |
What types of cabling are available for
server colocation at TCCT's data centers? |
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TCC Technology supports standard UTP CAT-6,
telco multi-pair CAT-5, 75 coaxial, multi-mode,
and single mode fiber optic.
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Testing:
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| 28. |
How often are TCCT's backup generators tested? |
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TCCT's generator sets are tested weekly, every
Friday, to ensure that their activation processes
are timely and perform as expected.
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| 29. |
How often are TCCT's backup generators maintained?
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TCCT's generator sets
undergo scheduled maintenance every quarter
to ensure that parts and systems are in proper
working order. Maintenance works are conducted
by our data center builder and partner, PM-B.
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| 30. |
What does a customer have to do in
order to conduct a test to use the TCCT Disaster
Recovery Center or declare an actual emergency?
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All DRC customers of TCCT are given a handbook
on how to activate their DRC working space,
whether for testing or actual purposes.
Upon receiving customer notification, a
technical contact is assigned to oversee
the necessary requirements to prepare the
site. A DRC testing session requires 7 days
advanced notice. An actual DRC declaration
activate our team to prepare your site within
4 hours.
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